ICICI Lombard is conducting a walk-in drive for Freshers as Team Lead Positions in Mumbai, Navi Mumbai, Thane Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: ICICI Lombard

Job Role: Executive

Experience: 2 – 5 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Navi Mumbai

Salary: Rs.4,50,000/- to Rs.6,00,000/-

Job Description:

We are seeking a qualified and experienced medical professional with a strong background in health insurance claim settlement and customer service. The ideal candidate will leverage their clinical knowledge to evaluate and process health insurance claims efficiently while ensuring a high level of customer satisfaction. This hybrid role bridges the gap between medical accuracy, regulatory compliance, and empathetic customer support.

Key Responsibilities:

Key Responsibilities:

Medical Review & Claims Adjudication:

• Assess and validate medical claims based on clinical documentation and policy coverage.
• Interpret diagnostic reports, treatment plans, and prescriptions to determine claim eligibility.
• Coordinate with internal medical teams to ensure accuracy in claims decision-making.

Customer Interaction & Support:

• Communicate with policyholders, hospitals, and third-party administrators (TPAs) to explain claim decisions in a clear and professional manner.
• Handle escalated or complex customer service issues involving medical claims.
• Offer support and guidance on claim submission processes and documentation requirements.

Compliance & Documentation:

• Ensure all claims are processed in compliance with IRDAI regulations and internal guidelines.
• Maintain accurate records of claim assessments, approvals, denials, and communications.

Required Qualifications:

Education:

MBBS, BDS, BHMS, BAMS, or equivalent medical degree. Postgraduate qualifications in healthcare or insurance are a plus.

Experience:

Minimum 25 years of experience in health insurance, especially in claims processing, medical underwriting, or TPA operations.
Proven track record of customer service experience in a healthcare or insurance setting.

Skills:

• Strong clinical judgment and attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in claims management systems and MS Office.
• Ability to handle sensitive medical information with confidentiality and professionalism.

Walk-in Details:

Walk-in Date: 13th to 31st March 2026

Time: 10.30 AM – 2.30 PM

Interview Address:

ICICI Lombard,
13th Floor Vishwaroop IT Park,
Sector 30, Behind Raghuleela Mall,
Opp. Vashi Station Vashi,
Navi Mumbai- 400705.

Contact – HR SIMRAN ( 7304624713 )

About ICICI Lombard:

ICICI Lombard is a leading private general insurance company in India, offering a wide range of products like motor, health, and crop insurance. It started as a joint venture between ICICI Bank and Fairfax Financial Holdings in 2001 and has since grown to become a major player in the Indian insurance market. The company is known for its customer-centric approach and its commitment to “Nibhaye Vaade” (keeping promises).