Infosys is conducting a walk-in drive for Freshers/Exp as Process Specialist Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Process Specialist

Experience: 1 – 3 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.1,00,000/- to Rs.4,75,000/-

Job Description: 

Provide full resolution and response to verbal and written client complaints for centrally supported business units (e.g., Community Bank, Contact Center, Mortgage, Promotions, etc.) in a professional and empathetic manner while ensuring regulatory compliance and operational accuracy. Ensure risk is minimized for regulatory and reputational risk by ensuring the teammates within Business Units supported are promptly and accurately completing intake of the complaints received from clients, federal and state regulatory agencies and other parties.

Mandatory Skills:

• 1-3 years of experience in complaint resolution within the financial services industry.
• Ability to handle verbal and written client complaints for centrally supported business units.
• Ensure all client concerns are addressed accurately and in a timely manner.
• Strong command over professional written communication and grammar for client/business correspondence.
• Handson experience with tools such as:
• Salesforce
• Client Central
• Digital Admin Hub
• AWS
• Proficiency in Microsoft Office and basic computer applications.
• Strong problem solving and critical thinking skills.

Good to Have Skills/tools

• Ability to develop and maintain excellent client relations and display genuine concern for client complaints while working with dedication towards finding solutions
• Experience in a financial services call center, bank operations or retail lending function
• Good to have just basic tool experience of either Salesforce or AWS

REGISTRATION PROCESS:

The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview).

Candidate ID Registration process:

STEP 1: Visit: https://career.infosys.com/joblist

STEP 2: Click on “Register” and provide the required details and submit.

STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated.

STEP 4: The candidate ID will be shared to the registered Email ID.

SHL Test(AMCAT ID) Registration process:

This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).

STEP 1:

SHL https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmV ( Please copy this link, paste it into your Google search bar, and click on the result.)

STEP 2: Click on “Start new test” and follow the instructions to complete the assessment.
STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen).

NOTE:

• During registration, you’ll be asked to provide the following information:
• Personal Details: Name, Email Address, Mobile Number, PAN number.
• Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change.
• Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 – 4 LPA (example).
• Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location
• Interview Mode: Walk-in
• Attempt all questions in the SHL Assessment app.
• The assessment is proctored, so choose a quiet environment.
• Use a headset or Bluetooth headphones for clear communication.
• A passing score is required for further interview rounds.
• 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected
• Once you’ve finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.

Documents to Carry:

• Please have a note of Candidate ID & AMCAT ID along with registered Email ID.
• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Please carry 2 set of updated Resume/CV (Hard Copy).
• Please carry original ID proof for security clearance.
• Please carry individual headphone/Bluetooth for the interview.

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance.

Walk-in Details:

Walk-in Date: 2nd April 2026

Time: 9.00 AM to 12.00 PM

Interview Address:

Infosys Limited,
No. 40/P-41/P, Building # : 68,
Gate # : 2 electronic City phase 2,
Industrial Area, Konappana Agrahara,
Bangalore 560100.
Landmark : In Between Sunik Industries and Tejas Networks

Contact – Devika/Suchithra

About Infosys:

Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.