Company Name: Infosys
| Infosys Walk-in Drive for Freshers/Exp – Technology Analyst |
| Infosys Direct Interviews for Graduates – Process Executive |
Job Role: Real Time Analyst
Experience: 1 – 2 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Job Description:
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- General Skills (Communication and Soft Skills)
- Excellent oral and written communication skills
- Excellent analytical and problem-solving skills
- Ability to present oneself as positive, polite, and professional
Technical Skills
- Demonstrates end to end understanding of forecasting and scheduling
- Technical functional knowledge advanced technology savviness and adept in adapting to any changes in tools and processes, including Aspect
Competencies / Duties and Responsibilities
- Ensure that workforce is staffed optimally by creating forecast and staffing models
- Monitor request queues on a real-time basis and ensure adherence to the planned and
prepared schedules based on volume forecast - Monitor SLAs and initiate contingency
- Makes data-supported recommendations
- Builds effective working relationships with internal and external clients/customers
- Participates in special projects and performs other duties as assigned
Other Requirements / Qualifications
- College Graduate with a four year Bachelors degree
- Willingness to work in rotational shifts
- Contact center scheduling experience preferred
- Strong quantitative and technical aptitude
- Detail oriented – high emphasis on quality/quantity balance
- Able to interact and negotiate with all levels of management
- Ability to work independently – time management skills; Flexibility and adaptability -required
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Walk-in Details:
Walk-in Date: 8th January 2025
Time: 10.00 AM – 1.00 PM
Venue Details:
Infosys BPM Hiring Center 785,
GROUND FLOOR, AXIS SAI JYOTI,
100 Feet Ring Road, 15th Cross Rd,
SARAKKI, 1st Phase, J. P. Nagar,
Bengaluru, Karnataka 560078
Land Mark : Sindhoora Convention Center
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