Company Name: Wipro

Job Role: Developer, Customer Care Executive

Experience: No Prior Exp Required

Qualification: Bachelor Degree / Any Graduate

Job Type: Full Time

Job Location: Bangalore, Chennai, Gurgaon, Hyderabad, Kochi, Mumbai, Navi Mumbai, Noida, Pune

Salary: Best in Industry

Job Description (PL/SQL Developer):

• Instrumental in understanding the requirements and design of the product/ software
• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities
• Perform coding and ensure optimal software/ module development
• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
• Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.

Requirements:

• Strong knowledge of PL/SQL and database programming
• Understanding of software development life cycle (SDLC)
• Ability to analyze client requirements and translate them into technical solutions
• Experience in root cause analysis, debugging, and performance optimization
• Good understanding of system integration and software validation processes

Job Description (Customer Care Executive ):

Responsibilities of the Candidate:

• Handle customer complaints and provide appropriate solutions.
• Achieve sales targets and goals established by the company.
• Maintain high levels of customer satisfaction through excellent service delivery.
• Collaborate with team members to achieve better results.
• Ensure compliance with company policies and procedures.

Qualifications:

• Minimum educational qualification: 12th pass.
• Age between 18 to 30 years.
• Strong verbal and written communication skills in English and one regional language (Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada).
• Ability to empathize with customers and resolve queries efficiently.
• Prior experience in customer service or sales will be advantageous.
• Proficiency in Excel and basic computer skills preferred.

Salary and Benefits:

• Performance-based incentives.
• Comprehensive training provided to enhance skills.
• Opportunities for career growth within the company.