Sutherland is conducting a walk-in drive for Freshers/Exp as Technical Support Associate Positions in Navi Mumbai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Sutherland
Job Role: Technical Support Associate
Experience: 1 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Navi Mumbai
Salary: Rs.3,50,000/- to Rs.4,25,000/-
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Job Description:
Sutherland is hiring Customer Support Executives for an International Voice Process (client name confidential). The role involves handling inbound customer calls and providing effective resolutions while delivering excellent customer service.
Key Responsibilities
- Handle inbound voice calls from international customers
- Resolve customer queries professionally and efficiently
- Maintain high standards of customer satisfaction
- Follow company policies and quality guidelines
Eligibility Criteria – Freshers and experienced candidates can apply
Basic understanding of customer service | Good English communication skills
Willingness to work in night shifts | Comfortable with 100% voice process
Work Details – Process: International Voice | Shift: Night Shift | Working Days: 5 days working | Week Off: 2 days rotational
Salary & Benefits – Freshers: 20,000 CTC | Experienced: Up to 30,000 CTC | Travel Allowance: 3,550 (if commute managed both ways by self) | Monthly Incentives: 2,750 | Overtime Pay: Up to 400 per hour | Patty Incentives: Up to 18,000
Interested candidates can reach out to – Contact Person: Roshany Kala
Phone: 9892539185
Apply Mode: Walk-in
Walk-in Details:
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Walk-in Date: 7th to 16th Feb 2026
Time: 1.00 PM – 5.30 PM
Interview Address:
Reliable Plaza,
IT Park 4th, 5th & 6th Floor,
K-10 Liberty Tower Thane–Belapur Road,
Airoli Navi Mumbai, Maharashtra – 400708.
Contact – Roshany kala ( 9892539185 )
About Sutherland:
Sutherland is a global provider of digital transformation and business process services, specializing in delivering exceptional customer and employee experiences through the integration of human expertise and advanced technologies.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
