Company Name: Cognizant
Job Role: Customer Service
Experience: 3 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
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- Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering
- 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies
- End-to-end ownership of the team.
- Manage efficiency & effectiveness of the given team
- Ensure the team meets the defined contractual SLA targets
- Evaluate operators performance by assigning quality ratings and provide feedback on errors
- Conduct and coordinate push-back discussions with QCers
- Calculate and publish daily reports review effectiveness and drive governance
- Generate and report insights by performing basic and advanced data analysis
Perform RCAs and deep dive analysis on repeating/high severity issues - Contribute to process/product improvement initiatives and work on implementing solutions
- Providing floor support and sharing best practices on product, processes and policy
- Ensure smooth policy rollouts and conduct refreshers
- Be proactive in identifying the training needs of the labelers in the team
- Excellent communication skills
- Ability to provide direction and guidance to Agents
- Excellent Process and People management skills
- Team and Client Management
Walk-in Details:
Walk-in Date: 17th December 2024
Time: 10.00 AM – 12.00 PM
Venue Details:
Cognizant Technology Solution,
Plot 25, 26/27, ISB Rd,
Financial District, Nanakramguda,
Hyderabad, Telangana 500032.
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