Firstsource is conducting a walk-in drive for Freshers/Exp as Customer Success Associate Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Firstsource

Job Role: Voice Process Associate

Experience: 0 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Rs.2,75,000/- to Rs.4,00,000/-

Job Description:

Key Responsibilities:

• Handle customer queries via Email, chat, Backend or ticketing systems
• Ensure timely and accurate data entry, verification, and processing
• Resolve issues within defined turnaround times and ensure customer satisfaction
• Maintain updated knowledge of client products and service
• Follow standard operating procedures and adhere to company guidelines
• Collaborate with internal teams to ensure seamless operations

Required Skills & Qualifications:

• Excellent written communication skills in English
• Strong attention to detail and analytical ability
• Good typing speed with accuracy (minimum 30-35 WPM)
• Proficient in MS Office and basic computer applications
• Ability to work in rotational/night shifts
• Minimum qualification: Graduates preferred
• Prior experience in a BPO or back-office environment is a plus

Note: Kindly Mention HR name as Nawaz khan on above the CV while coming for Walk-in Interview

Walk-in Details:

Walk-in Date: 2nd to 4th July 2025

Time: 11.00 PM – 2.00 PM

Interview Address:

5th Floor, Block 1,
Survey No 142,
BSR Builders LLP IT SEZ Nanakramguda Village,
Serilingampalle (M),
Hyderabad, Telangana 500008

Contact – Nawaz khan

About Firstsource:

Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007