Infosys is conducting a walk-in drive for Freshers/Exp as Customer Support & Service Desk Positions in Bangalore, Pune Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Customer Support & Service Desk

Experience: 0 – 1 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore, Pune

Salary: Best In Industry

Job Description:

Were on the lookout for fresh graduates (01 year experience) who are enthusiastic, tech-savvy, and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!

Open Roles:

1. IT Service Desk Voice Support

• Troubleshoot and resolve issues on VPN, O365, Active Directory, Drivers, etc.
• Handle client queries over calls, chats, and emails
• Work with ticketing tools (e.g., ServiceNow, Remedy, Control M)
• Understand OS platforms, basic networking & cloud concepts

2. Customer Support Voice Process

• Provide first-level resolution and empathetic customer care
• Handle objections, build rapport, and ensure smooth resolutions
• Stay informed on product updates and tools
• Log tickets, track cases, and ensure timely follow-up

What You Need to Bring

• Excellent communication skills (written & verbal – English)
• Willingness to work in US time zones (Night Shifts)
• Any Full-time Graduate (No backlogs)
• Commitment to 100% Work from Office (No Hybrid)
• Readiness to complete client-specific training
• Ability to handle 24×7 rotational shifts

Preferred: Basic understanding of IT troubleshooting, Microsoft Office tools, or any customer support certification

Mandatory Documents to Carry

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification:
• 10th & 12th Marksheets
• Graduation (All Semesters, CMM, Provisional & Degree Certificate)
• Laptops & cameras are not permitted due to security restrictions.
• Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

• Carry a copy of this email/invitation
• Register your application in advance
• Walk in to the Infosys Pune Campus on 2nd or 3rd April between 10:00 AM – 1:00 PM

Why Infosys BPM?

• Work with a global brand
• Extensive training & upskilling programs
• Fast-track career growth in tech support or customer success
• Dynamic, inclusive, and team-oriented culture
• Come build your career with Infosys BPM. Let’s grow, together.
• We can’t wait to meet you!

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 4th July 2025

Time: 10.00 AM – 1.00 PM

Interview Address:

Mantri cosmos, 10th floor,
ISB Road,
Near Wipro Circle,
Nanakramguda,
Hyderabad-500032.

About Infosys:

Infosys is a global leader in next-generation digital services and consulting, empowering clients in over 50 countries to navigate their digital transformation journeys. With a legacy spanning over four decades, Infosys is headquartered in Bengaluru, India, and operates in 56 countries with 139 development centers globally