Firstsource is conducting a walk-in drive for Freshers/Exp as Customer Care Associate Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Firstsource

Job Role: Customer Care Associate

Experience: 1 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Rs.3,00,000/- to Rs.4,50,000/-

Job Description:

As a Student Support Advisor, you will be responsible for engaging with prospective students, providing accurate program information, and guiding them through the enrollment process. You will connect with leads via telecalling, counsel them on available academic programs, and support them in completing onboarding formalities, while strictly adhering to defined training, scripts, and SOPs.

Key Responsibilities:

• Make outbound calls to prospective students from the provided lead database.
• Counsel students by explaining program details, benefits, and career opportunities.
• Drive lead conversion and achieve individual performance targets/KPIs.
• Follow authorized scripts, SOPs, and compliance guidelines at all times.
• Assist interested leads with online payment guidance and enrollment completion.
• Accurately update CRM/dialer entries and maintain daily activity records.
• Escalate complex queries or issues to supervisors for resolution.
• Ensure a professional and positive student experience in all interactions.

Key Requirements:

• Graduate/Undergraduate with 1 to 3 years of telesales, upselling, or student counseling experience (preferred in EdTech or service-based industries).
• Strong communication and persuasion skills in English and regional languages.
• Ability to manage objections and build rapport with prospective students.
• Comfortable working with performance-based targets.
• Proficiency in basic computer applications (MS Office, CRM, Dialer systems).
• Willingness to undergo mandatory training and adhere to certification standards.

Interested candidates must directly walk-in to Firstsource office for the interview process.
Please carry updated resume and Govt. photo ID proof

Point of contact: Nithra-HR [Write on top of your resume] Contact no: 9502212950

Mode of Interview:

1. F2F HR round
2. Assessments
3. Live chat
4. Operations manager round

Walk-in Details:

Walk-in Date: 30th Aug to 7th Sept 2025

Time: 11.00 AM – 2.00 PM

Interview Address:

Firstsource Solutions Limited,
5th Floor, BSR Tech Park,
Near Wipro Circle,
Nanakramguda Financial District.
Hyderabad.

Contact – Nithra HR ( 9502212950 )

About Firstsource:

Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007