Mphasis is conducting a walk-in drive for Freshers/Exp as Service Desk Engineer Positions in Bengaluru Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Mphasis

Job Role: Service Desk Engineer

Experience: 0 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Best in Industry

Job Description:

Job Summary

• Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLAs
• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
• Update users about request status and close request when users are satisfied with solutions
• Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
• Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Technical Skills:

• Effective Business Communication
• Strong time management
• Communication in neutral or American accent over phone and grammar skills
• Analytical skills
• Ability to follow process and procedures. Escalate unknown issues or questions without delay
• Prompt response to telephone calls, email, and instant message requests for technical support
• Operating the computer, OS and Knowledge base navigation
• Use of Ticketing tool
• Account Management / Password reset
• Active listening and probing skills
• Level 1 and 1.5 technical troubleshooting
• Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
• Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
• Proficient in MS Office 2013, 2016 and must have knowledge of O365
• Must have worked on Windows 7 and Windows 10 support for laptops and desktops
• Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
• Knowledge of Wyse thin and zero client support, set up and connectivity
• Supporting issues with Printer installations, HP Print and Scan via USB
• Cisco VPN client support

Walk-in Details:

Walk-in Date: 21st April 2026

Time: 11.30 AM – 1.00 PM

Interview Address:

4th Floor,
Bagmane World Technology Center,
WTC4, KR Puram,
Marathahalli Outer Ring Road,
Mahadevapura, Bangalore 560048.

About Mphasis:

Mphasis is a global information technology (IT) solutions provider specializing in cloud and cognitive services. They help enterprises transform their businesses by applying next-generation technologies. Headquartered in Bengaluru, India, Mphasis operates in the United States, India, Europe, the Middle East, Africa, and internationally. The company was formed after the merger of MphasiS Corporation and BFL Software Limited