Tech Mahindra is conducting a walk-in drive for freshers/exp as Customer Support Associate positions in Noida, Greater Noida, Delhi locations. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Tech Mahindra

Job Role: Process Associate

Experience: 0 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.2,50,000/- to Rs.4,50,000/-

Job Description:

Requirements:

• Excellent voice communication skills
• Freshers and Experience both are eligible
• Experience in International Voice support will be and added advantage for experience candidates
• Basic computer proficiency
• Working knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
• Typing speed: Minimum 20 WPM with 80% accuracy
• Both-side transportation will be provided

Customer Focus

• Strong customer service orientation
• Ownership mindset to follow up and ensure customer expectations are met

Communication Skills

• Ability to communicate thoughts clearly and in a well-structured manner
• Excellent live writing skills

Customer Interaction Skills

• Friendly, positive, and upbeat approach
• Ability to handle difficult or irate customers effectively
• Capability to set expectations and convey information professionally and positively

Problem-Solving Skills

• Proactively investigates customer needs and takes corrective action
• Effectively solves routine issues by gathering required information
• Applies a systematic approach to problem-solving

Interpersonal Skills

• Maintains a professional and positive demeanor
• Treats others with courtesy and respect
• Adaptable communication style to work effectively with diverse individuals

Key Responsibilities

• Deliver clear, polite, and professional written communication
• Escalate customer issues accurately and appropriately
• Maintain a positive and professional image of the organization
• Adhere to company policies, procedures, and departmental guidelines
• Accurately document contact topics and actions using Amazon tools
• Maintain email handle time while being friendly, informative, and solution-oriented
• Meet productivity and quality benchmarks consistently
• Identify trends, suggest improvements, and proactively seek solutions
• Demonstrate a strong sense of urgency in customer responses
• Perform additional duties as assigned

Walk-in Details:

Walk-in Date: 23rd to 30th April 2026

Time: 10.30 AM – 12.30 PM

Interview Address:

Tech Mahindra,
Phase II, Electronic City,
Doddanagamangala Village,
Bengaluru, Karnataka – 560100

Contact – JAYASREE

About Tech Mahindra:

Tech Mahindra is a leading Indian multinational technology company specializing in IT services and consulting. Established in 1986 as a joint venture between Mahindra & Mahindra and BT Group, it operates under the umbrella of the Mahindra Group and is headquartered in Pune, Maharashtra. As of March 2025, Tech Mahindra employs over 148,000 professionals across more than 90 countries, serving over 1,100 global clients