Company Name: Wipro

Job Role: Service Desk Analyst

Experience: 0 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.2,25,000/- to Rs.3,25,000/-

Job Description:

Responsibilities:

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
3. Identify and escalate tickets requiring urgent attention and action
4. Log all contacts and document all the activities and results accurately and completely within the incident management tool
5. Deal with and resolve helpdesk requests
6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
8. Open to working in a 24×7 environment with rotating shifts and rotating weeks off

Skills Required:

1. Excellent communications skills (verbal and written)
2. Knowledge on ITIL Framework and Terminologies
3. Knowledge on Windows, Mac operating systems & VDI environments
4. Demonstrated problem solving capabilities
5. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
6. Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
7. Self-motivated achiever who gains satisfaction from providing excellent customer service
8. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
9. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
10. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
11. Excellent organizational skills
12. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user
13. Good knowledge in Active Directory, MFA and printer mapping.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 26th June 2025

Time: 9.30 AM to 2.00 PM

Interview Address:

Wipro Limited,
Doddakannelli,
Sarjapur Road (Mori gate),
Bengaluru – 560035.

About Wipro:

Wipro Ltd. is a global IT, consulting, and business process services company. It was founded in 1945 as Western India Vegetable Products Limited and has since diversified into the IT sector. Today, Wipro is a multinational corporation with operations in over 65 countries and over 230,000 employees.