Thomson Reuters is conducting a walk-in drive for Freshers/Exp as Associate Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Thomson Reuters

Job Role: Associate

Experience: 1 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Rs.3,50,000 to Rs.4,50,000/-

Job Description:

This role has great influence on customer satisfaction. Handles customer inquiries via phone, email, or chat regarding technical issues with software, hardware, online, or electronic products. This includes maintaining a clear and active focus on inquiry resolution and ensuring all necessary actions are taken to resolve customer concerns. Service is to be provided in a professional and courteous manner.

About the Role:

• Log and classify all calls and requests for assistance in the call tracking database.
• Respond to customer inquiries relating to technical issues with software, online, or electronic products.
• Filter and escalate inquiries as appropriate.
• Track inquiry resolution progress and proactively follow up with customers on status updates or resolutions where needed.
• Follow appropriate procedures to respond to issues, resolving as many queries as possible on the first contact.
• Deliver excellent customer handling experience at all times.

About You:

• Excellent English proficiency both written and verbal communication.
• Minimum of 1 year of customer-facing experience in a technical support or Customer support or similar role.
• International Calling experience is mandatory requirement.
• Strong problem-solving skills with attention to detail.
• Ability to work effectively in a fast-paced, high-volume environment.
• Added advantage: Hands-on experience with CRM or Telephony tools such as Salesforce, Genesys, or any equivalent platform is highly desirable.

Work Schedule & Availability:

• Candidates must be flexible to support a 24/7 operations model.
• Willingness to work overtime as per business requirements.
• Open to rotational week-offs based on business needs.
• This is a contract role for 6-Months. Please apply only if you are interested to work on Contract Basis

Walk-in Details:

Walk-in Date: 25th April 2026

Time: 8.30 AM – 9.30 AM

Venue Details:

Thomson Reuters International Services Private Limited,
14th floor, Building # 11,
Raheja Mindspace IT park,
Madhapur Hyderabad – 500081.

Contact – Gauri & Sunita

About Thomson Reuters:

Thomson Reuters is a global leader in trusted information, technology, and solutions that professionals rely on to make confident decisions in complex environments.
The Customer Service & Support Business Unit is at the heart of our customer experience, ensuring clients receive timely, accurate, and highquality technical support across our digital products and platforms.